Refund Policy

Introduction

At XEROVANTIS, we strive to ensure that our customers are completely satisfied with their purchase. If you experience any issues with your purchase, we are here to help.

Refund Eligibility

To be eligible for a refund, your item must be unused and in the same condition that you received it. It should also be in the original packaging.

Additionally, a receipt or proof of purchase is required to process your refund.

Refund Process

To initiate a refund, please contact our customer service team at [email protected] with your order details. Once your request is received and inspected, we will send you an email notification of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and still have not received your refund yet, please contact us at [email protected].

Exchanges

If you need to exchange an item, contact us at [email protected]. We only replace items if they are defective or damaged.